Privacy Policy

Last updated:

Who we are

This policy explains how MDXR Studio (publisher of Valmirae’s Pact) processes your data for its website valmiraespact.com, support and communications.

Main contact (GDPR): support@valmiraespact.com

Data we collect

• Support: email address, message content, attachments (logs/saves) you voluntarily send.
• Newsletter (if used): email address and explicit consent.
• Technical logs from the host (shortened IP, user-agent, date) for security and abuse prevention.
• We do not sell your data and do not perform individual marketing profiling.

Purposes & legal bases

• Assistance and replies to your requests (contract performance / legitimate interest).
• Information about the game and updates if you subscribe (consent, revocable anytime).
• Site security and abuse prevention (legitimate interest).

Retention

• Support requests: up to 24 months after ticket closure (technical history).
• Newsletter: as long as you stay subscribed (unsubscribe link in every email).
• Technical logs: generally 30 days (depending on the host).

Sharing & processors

We may use providers for hosting, emailing or simple audience measurement. They process data on our behalf and in compliance with GDPR.

• Hosting (web infrastructure provider).
• Mail (email/support service).
• Analytics (if enabled) configured without cookies or with IP anonymization.

No transfer outside the EU without adequate safeguards (EU Standard Contractual Clauses).

Your rights

You have the rights of access, rectification, erasure, restriction, objection and portability (GDPR art. 15–21). To exercise them or withdraw consent, contact: support@valmiraespact.com.

You may also lodge a complaint with your local supervisory authority (in France: CNIL).

Cookies

By default, our site runs without non-essential cookies. If third-party services requiring cookies are added (e.g., video player or advanced stats), a consent banner will allow you to accept or refuse them.

Security

We apply reasonable technical and organizational measures to protect your data (TLS encryption, restricted access, backups).

Changes

This policy may evolve. In case of material changes, a notice will be displayed on the site with the new effective date.